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FREQUENTLY ASKED
QUESTIONS

What types of products does Contrac offer?

Contrac offers a wide range of high-quality vitreous china products, including high-performance toilets, sinks, urinals, and other bath fixtures suitable for both residential and commercial use.

Why should I choose Contrac products?

Contrac products are the professionals’ choice due to their superior performance, durability, and innovative design. Our products are built to meet the demanding needs of plumbers and provide reliable solutions for any project.

How do I install a Contrac toilet?

Each Contrac toilet comes with detailed installation instructions. For additional assistance, you can refer to our online installation guides and videos available on the website, or contact our customer support team.

Are Contrac products water-efficient?

Yes, many of our products are designed to be water-efficient, helping you save water and reduce utility bills. Look for the WaterSense label on our products to ensure you are choosing environmentally friendly options.

What is the warranty on Contrac products?

Contrac offers a comprehensive warranty on all our products. The specifics of the warranty vary by product type and can be found on the warranty information.

Can I get replacement parts for my Contrac fixtures?

Yes, replacement parts for Contrac fixtures are available through our authorized distributors and retailers. Canadian customers can also visit fgiparts.ca. For assistance in finding the right parts, both U.S. and Canadian customers can contact our customer service team.

Do you offer products for both residential and commercial use?

Yes, Contrac provides a wide range of products suitable for both residential and commercial applications, ensuring you find the right solutions for any project.

How can I get technical support for my Contrac products?

Our customer support team is ready to assist you with any technical questions or issues you may have. You can contact us via phone, email, or, for Canadian customers, through fgiparts.ca.

Are Contrac products compliant with industry standards?

Yes, all Contrac products meet or exceed industry standards for performance, safety, and quality. We are committed to providing reliable and compliant solutions for our customers.

Why does the product contain a cancer warning and/or
a birth defects and developmental harm warning?

Under California’s Proposition 65, The Safe Drinking Water and Toxic Enforcement Act of 1986, businesses selling products to California consumers are required to provide specified warnings as to a product containing any amount of nearly 1,000 listed chemicals that can be touched by the user’s hands unless the business can prove that the level is such that the chemical poses no significant risk of cancer and, for some chemicals, is less than 1/1,000 of a “no observable effect level.” Companies who do not provide warnings are subject to enforcement lawsuits by California residents seeking injunctions and penalties of up to $2,500 for every unit sold. They need not prove, and never do prove, that anybody was caused any damage by the product. We have never heard of a person sustaining cancer or reproductive harm as a result of using any of our products. Accordingly, we believe it is highly probable that the exposures, if any, are far below the no significant risk level and no observable effect level divided by 1,000. However, developing and presenting the scientific evidence and testimony a business needs to prove the level of exposure can cost between many hundreds of thousands of dollars and millions of dollars in legal costs. Accordingly, in order to keep our product costs at a minimal level and prevent this expensive litigation, we place the warning on each of our products that we believe contains a listed chemical, even though it is probable that the level of exposure is sufficiently low that no harm is caused

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